Routes

Intent → host, automatically

Inbound bookings dispatch to the right host, link, or flow. Hosts are never the dispatcher.

Routes are new to Cadence.

In Zcal, every inbound booking lands on one host, full stop. In Cadence, the 🔀matcher agent reads the form submission and routes by rules you define. High budget? Founder asks? Painful bug? They get the right human.

High budget → owner

ActivePriority 10

Inbound from a budget-confirmed founder always goes to Zack.

When

{
  "all": [
    {
      "field": "form.budget",
      "op": "in",
      "value": [
        "$10K–$50K",
        "$50K+"
      ]
    },
    {
      "field": "form.role",
      "op": "equals",
      "value": "Founder / CEO"
    }
  ]
}

Then

Route to Zack Judson

Engineering issues → Reiden

ActivePriority 20

DevOps form with painful/blocked urgency skips the round-robin.

When

{
  "any": [
    {
      "field": "form.urgency",
      "op": "in",
      "value": [
        "Blocked",
        "Painful"
      ]
    }
  ]
}

Then

Route to Reiden Johnson

Low budget → suggest free resources

DisabledPriority 90

Politely declines and redirects to our free playbooks. Currently disabled while we A/B test the conversion.

When

{
  "all": [
    {
      "field": "form.budget",
      "op": "equals",
      "value": "<$1K"
    }
  ]
}

Then

Reject + redirect to free resources